Frequently asked questions of UFREE-HORSE

UFREE-HORSE
ride on horse toy can walk

without power

Q: Children of which age can ride UFREE-HORSE (actioin pony toy)?
A: Small UFREE-HORSE is suitable for children ages ranged from 3 to 11. And the big UFREE-HORSE is designed for 4 to 14 year old children.
Q: Does UFREE-HORSE require any power as gas, electricity, etc to make it walk?
A: No, UFREE-HORSE walks without any power. It will walk when the rider’s body moves up and down sitting on the saddle continually. Rider’s weight makes UFREE-HORSE walk.
Q: How can an end user buy one UFREE-HORSE? And what if a potential reseller wants to get a sample quickly?
A: Users who can not find local dealer can buy a horse directly from UFREE, just simply click on buy now button, then pay the proper money online via PayPal. we will make shipment to your door by regular post or by EMS express. If a reseller wants to expediate a sample shipment, we can arrange shipment by EMS, DHL, FedEX, UPS, TNT etc...
Q: What if any problem occurs to UFREE-HORSE?
A: UFREE will provide a certain warranty period, during which if any part of UFREE-HORSE is broken, we will send free exchange parts.
Q: What is the lead time if I order bulk of UFREE-HORSE?
A: Lead time for retail order is one working day after payment. Lead time for wholesale is usually one month, but if the order quantity is a rather big one, it will take longer time.
Q: Can someone be an exclusive distributor of UFREE-HORSE in a certain country or area?
A: Yes, resellers who are interested in being an exclusive distributor can download the application from ( PDF format file) first and fax or email to us after filling it. UFREE will look into the background of the applicant and start to discuss about the cooperation matters with eligible applicant within a short period.
Q: What is the terms of payment?
A: For retail order, we accept the credit card via PayPal. For wholsale order, we accept payment by T/T. If the total amount is more than US$5,000, buyers need to pay 30% of the total value by T/T in advance, upon receipt of which we will start the production. If the total amount is no more than US$5,000, full payment needs to be prepaid. For sample orders, payment via Paypal is also acceptable.
Q: What to do when the fur is dirty?
A: You can either dry-clean the fur or take the fur off and wash it by water.
Q: Can UFREE-HORSE walk on the grass?
A: No, UFREE-HORSE should be ridden on a hard and flat ground.

Trouble Shooting

No.	Trouble phenomenon	Possible cause	Solution
1	The horse legs do not return.	The plastic body cover is misplaced, which causes friction with the flexible parts.	Adjust position of the plastic body cover to make the four supporting points contact with the four angles of the frame crossbeam.
1	The horse legs do not return.	The turning of the rear wheel is reverse.	Unload the reversed wheel, turn it around and reinstall it correctly.
2	The saddle cannot be pressed down and the horse walks hard.	The plastic body cover is misplaced, which causes friction with the flexible parts.	Adjust the position of the plastic body cover to make the four catch points contact with the four angles of the frame crossbeam completely.
		The turning of the front wheel is reverse.	Unload the reversed wheel, turn it around and reinstall it correctly.
		The rider is not heavy enough to reach the lower limit of the load bearing.	Make sure the weight of the rider exceeds 15kg
		The ground is uneven and the wheels are blocked.	Choose a flat ground and remove the obstacle in front of the wheels.
3	The horse legs can be opened and closed, but the horse doesn’t go forward.	The wheel rotates bidirectional.	Replace it with a new one.
3		The ground is too slippery as a result of water or sand etc.	Clean the ground.
4	The horse makes some noises when walking.	Poor lubrication.	Open the horse fur and fill some grease at each turning axle.
4	The horse makes some noises when walking.	The clamp nuts are loose.	Tighten the clamp nuts on each turning axle properly on condition that the four wheels are guaranteed to be of the same height.
5	The limiting distance between the front legs and the rear legs becomes shorter after the horse legs reset.	The small spacing spring is not available.	Change the relative parts.